Recent eCommerce disruptions have spurred rapid digital transformation, intensified online competition, elevated customer expectations, and prompted a shift toward omnichannel strategies, significantly influencing business operations and market dynamics.
In this episode, I had the pleasure of interviewing Sushant Misra, an eCommerce expert who assists organizations in enhancing their customer experience. He is also the host of TrepTalks, where he interviews successful entrepreneurs, business executives, and thought leaders from the eCommerce, retail, and tech industries to share their startup and business stories. His goal is to inspire the next generation of entrepreneurs and business leaders to take action, solve real-world problems, create jobs, and make a positive impact in the world through business.
Sushant highlighted some of the recent changes in eCommerce for various platforms like Amazon and Shopify. As we know, during the recent disruption, most businesses had to offer eCommerce options to their customers to survive. Sushant discusses some of the challenges businesses faced during this disruption. He also outlined some upcoming changes for different platforms and opportunities for business leaders to share and learn from each other's mistakes and challenges.
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